Frequently Asked Questions

AYes. Every Largenza product is custom printed and made to order after you place your purchase. Orders are produced at our facility at 732 W 15th St, Casper, WY 82601 within 2–4 business days before shipping. Nothing is pre-made or kept as finished stock.

AOrders are produced within 2–4 business days, then shipped. Once shipped, delivery typically takes 3–6 business days, for a total of 5–10 business days from your order date. You’ll receive a tracking number by email once your order ships.

AWe ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number are included in your shipping confirmation email.

AShipping is a $4.95 flat rate on every order, anywhere in the 50 U.S. states.

ANo. We ship within the United States only — all 50 states, including Alaska and Hawaii.

AWe’re unable to ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories such as Puerto Rico, Guam, and the USVI. Please use a standard U.S. street address.

AWe accept PayPal, which lets you pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.

AThe price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.

AEmail us as soon as possible. Because items go into production quickly, we can only change or cancel an order before production begins.

AYes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item you’d like to exchange for — we’ll send a free prepaid return label.

AYes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, in original packaging with all tags attached.

AEmail support with your order number. Our team will send you a prepaid return label within 1 business day — at no cost to you. Download and print the label, then drop the package off at any USPS, UPS, or FedEx location.

ARefunds are processed within 2 business days after we inspect your returned item. Your bank or PayPal may take an additional 3–5 business days to post the refund.

AEmail us a photo and your order number. We’ll send a free prepaid label and issue a full refund including original shipping, or reprint and reship at no cost to you.

AContact us within 7 days after the estimated delivery date. We’ll open a carrier trace (3–5 business days) and then send a replacement or a full refund.

ABecause items are made to order, we recommend checking the size guide on each product page before you buy. If you’re between sizes, email us and we’ll help.

AEmail us at support@largenza.com. We’re email-only and reply within 24 business hours, Mon–Fri, 8:00 AM – 5:00 PM MST.

ALargenza is a store operated and owned by Lumivanta LLC. All orders are produced and fulfilled at 732 W 15th St, Casper, WY 82601.

AOnce an item is being printed it can no longer be canceled, because it’s custom made for your order and can’t be resold. Reach out before production begins and we’ll do everything we can to help.

AWe work hard to match every design, but because each item is printed to order, colors and placement can vary slightly between screens and finished products. These small differences are normal and are not considered defects.

AWe’re email-only, which keeps a written record of every request and helps us reply accurately within 24 business hours. Email support@largenza.com and a real person will help.